Accompanying the transition to more sustainable energies
It’s no secret that the Energy sector is facing many challenges. For starters, the competitive pressure is increasing, energy distributors can be changed in a few clicks and new players are entering the market. In this context, winning marketing strategies stand out from the competition and develop good customer relations and loyalty. At AXA Partners, we can help you to become that valuable, long-term partner for your customers with personalised solutions now and for the future.
Partnering and combining our strengths to create the best solutions for your customers’ comfort
We believe that outstanding customer experience is driven by innovations that meet the ever-changing and evolving needs of customers. So, when we partnered with EDF Luminus, one of Belgium’s leading energy providers, we combined our strengths to offer customers not just solutions but warmth and comfort. Like our Home Emergency Assistance solution that offers a 24/7 hotline to find the right professional to solve problems within 2 hours. Since we prioritize best-in-class quality of service in everything we do, we constantly monitor the improvement of our service quality with instant feedbacks like our NPS surveys. This way we take into account feedback from all our customers and partners.
Helping your clients to cover their monthly household expenses
Many family budgets are currently stretched financially. Even a short period without an income can have severe financial consequences. To help them to overcome these difficult periods, you need to offer solutions that cover their monthly household expenses. Our Bill Protection solution enables a customer to keep up with monthly expenses and give them enough time to find a new job, along with protection of their financial future. This way they can maintain their standard of living and protect their savings while you become their trusted partner for the future.